Travel Assistance Program

Travel Assistance Program

Through your group coverage with Lincoln Financial Group, you will now automatically receive travel assistance services provided by TravelConnect®. TravelConnect® is a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrangement services designed to respond to most medical care situations and many other emergencies you may encounter when you travel. TravelConnect® also offers pre-trip assistance including passport/visa requirements, foreign currency and weather information.

The following is an outline of the TravelConnect® program. For a complete description of all services and the program terms and limitations, please refer to the Description of Services document.

TravelConnect Description_of_Services

TravelConnect® Flyer

TravelConnect® is a comprehensive Global Assistance Services program providing 24/7 emergency medical, security and travel assistance services when you are traveling more than 100 miles from your Permanent Primary Residence. a

Pre-Trip Assistance
Minimize travel hassles by calling us pre-departure for:

  • Information regarding passport and other documentation needs
  • Travel, health advisories and inoculation requirements for foreign countries
  • Daily foreign currency exchange rates
  • Consulate and embassy locations

Emergency Medical Transportation

Emergency Personal Services

Medical Services Include:

Pre-Trip Plan 


24 Hour Nurse Help Line 

Prescription Replacement Assistance 

Medical, Dental and Pharmacy Referrals  

How to Use TravelConnect® While Traveling

Global Assistance Services

Assistance Services include emergency medical transportation, medical assistance services, security related evacuation services and assistance and travel assistance services.

  • These services cannot be reimbursed if you or your family make your own arrangements, On Call MUST coordinate and arrange in order for eligible services to be covered.
  • If you are hospitalized in a facility inadequate to treat your condition, On Call will coordinate and arrange for your evacuation to the nearest appropriate facility.
  • In the event you are expected to be hospitalized for 3 or more days, On Call will coordinate and arrange for a family member or friend to come to your bedside
  • If you need assistance with any health, travel or safety related problem, contact On Call regardless of how big or small the problem may seem.

How to Reach the 24/7 TravelConnect® Global Response Center: 
Call collect from anywhere in the world: +1 603-328-1955
Call toll free from US or Canada: 1-866-525-1955
Email: [email protected]

TravelConnect ID Card